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Returns policy

 

RETURNS RED SPORTSWEAR

RED offers returns and exchanges only if your garment is faulty or has not been customised in any way.

Customised and bespoke products include and are not limited to any garment with a club crest / logo, personalisation or numbers.

 - You must submit a returns request to RED Sportswear within 14 days of receiving your order by emailing us at returns@redsportswear.co.uk

 - In your email and where possible please attach a copy of your order invoice to help with the returns process. 

 - In your email please include the following

Customer name

Order number

Reason for returning items?

Would you like a REFUND or an EXCHANGE?

Exchange - what products would you like in exchange of the same value?

Once your request for a refund or exchange has been accepted by RED Sportswear you must then return the specified garments within 14 days.

PLEASE NOTE: Orders that include garments that have been personalised, including the addition of initials, cannot be returned/exchanged.

PLEASE NOTE: We do not cover the cost of shipping for any items returned to RED Sportswear. If an exchange is requested and approved we will cover the shipping costs back to you.

Further information regarding returns, exchanges and refunds can be found in our Terms and Conditions.

 

 

Terms and Conditions for returns and exchanges

We will try and help with returns/exchanges of any product unless it is personalised or a bespoke garment.

As stated above we will only accept return/exchange requests received within 14 days of delivery.

If the request is received after more than 14 days from delivery, or the returned items are not received by RED Sportswear within a further 14 days of the request, RED Sportswear may not accept the return request. This also applies if garments are returned without prior communication with RED Sportswear, or the item is worn, damaged or not in its original packaging RED Sportswear may not process the return/exchange.

If the value of the goods is diminished by any amount as a result of handling the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, then RED Sportswear may recover that amount from the consumer, up to the contract price.

 

Returns Delivery Costs

RED Sportswear does not bear the direct costs of returning goods. We recommend for your protection that you use a recorded delivery or courier service with adequate insurance cover as RED Sportswear cannot be held responsible for goods not received.

How long does a return or exchange take to process?

Exchange item/s will be delivered to the customers shipping address once we have accepted their request. We cannot process returns/exchanges requests for garments that have been personalised. We approximate that the garments will be delivered to the customer within 14 days (depending on product availability).

If a refund is required RED Sportswear Accounts Department will raise a refund and inform you by email. RED Sportswear will aim to process refunds within 14 working days of receipt of goods.

 

Returns Address

Please send all returns to the following address.

 

RED Sportswear

Unit 10, Maltings Estate

Maltings Road

Battlesbridge

Essex

SS11 7RH

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